Request Window

• Return requests must be submitted within 14 days of delivery.
  
• Items must be unworn, unwashed, and undamaged, with all original tags attached.
  
• For multi-package orders, the 14-day window begins on the delivery date of the final package.
  

Refund Eligibility

Refunds are processed based on the shipping date (when the package is scanned by the carrier):

Please note: the following refund eligibility applies only after the return request has been approved.

Return Shipping Deadline & Refund Type

Refund eligibility is determined from the Label Approved Date, and based on the date your return package is first scanned by the carrier:

• Shipped (carrier scanned) within 7 days of label approval
  
  → Refund to the original payment method.
  
• Shipped (carrier scanned) within 8–21 days of label approval
  
  → Store Credit only.
  
• After 21 days from label approval
  
  → Returns are not accepted. Return labels will expire, and packages may be refused/returned to sender.
  

Return Costs

• Prepaid Label: Label cost + $5 USD Handling Fee.
  
• Self-Ship: $5 USD Handling Fee (deducted from your refund).
  

Self-ship returns must include a valid tracking number. Returns without tracking may not be accepted and/or may not be eligible for refund processing.

Taxes

Please note: For returns from CA and AU, applicable taxes are the customer’s responsibility.

Final Sale

Items marked as Final Sale are not eligible for return or exchange.

Return Portal

Return Portal: Returns & Exchanges

Use this link to submit and manage your returns and exchanges.

Request Window

• Return requests must be submitted within 14 days of delivery.
  
• Items must be unworn, unwashed, and undamaged, with all original tags attached.
  
• For multi-package orders, the 14-day window begins on the delivery date of the final package.
  

Refund Eligibility

Refunds are processed based on the shipping date (when the package is scanned by the carrier):

Please note: the following refund eligibility applies only after the return request has been approved.

Return Shipping Deadline & Refund Type

Refund eligibility is determined from the Label Approved Date, and based on the date your return package is first scanned by the carrier:

• Shipped (carrier scanned) within 14 days of label approval
  
  → Refund to the original payment method.
  
• Shipped (carrier scanned) within 15–28 days of label approval
  
  → Store Credit only.
  
• After 28 days from label approval
  
  → Returns are not accepted. Return labels will expire, and packages will be refused/returned to sender.
  

Return Costs

• Prepaid Label: Label cost + $5 USD Handling Fee.
  
• Self-Ship: $5 USD Handling Fee (deducted from your refund).
  

Self-ship returns must include a valid tracking number. Returns without tracking may not be accepted and/or may not be eligible for refund processing.

Non-EU Returns

For returns from outside the EU, including Switzerland, Norway, and the United Kingdom, customs duties and import taxes are the customer’s responsibility. These fees must be prepaid or will be deducted from your refund.

Final Sale

Items marked as Final Sale are not eligible for return or exchange.

Return Portal

Return Portal: Returns & Exchanges

Use this link to submit and manage your returns and exchanges.

Refunds are issued to your original payment method within 1 business day of receiving and inspecting the returned item at our warehouse. You will receive an email notification once your refund has been processed. Typically, refunds appear in your account within 1-3 business days, depending on your bank or payment provider.

If you received the wrong product, please contact our customer support team with your order details and photos of the item. Once we confirm the issue, we will work with you to resolve it promptly, including sending the correct item.