Return
Items can be returned within 14 days of delivery if they are unworn, unwashed, undamaged, and still in their original packaging. Please note that all return shipping fees, duties, and taxes are the customer’s responsibility. Items marked as Final Sale are not eligible for return or exchange. If Final Sale items are sent back to us, we will not process a refund.
To initiate a return, please contact support@prepreworks.com for a return request.
Refunds are issued to your original payment method within 1 business day of receiving and inspecting the returned item at our warehouse. You will receive an email notification once your refund has been processed. Typically, refunds appear in your account within 1-3 business days, depending on your bank or payment provider.
If you received the wrong product, please contact our customer support team with your order details and photos of the item. Once we confirm the issue, we will work with you to resolve it promptly, including sending the correct item.
FAQs
If you receive a damaged or faulty product, please email our customer service team with clear photos of the issue. We’ll review the situation and provide the best solution for you as quickly as possible.
Return shipping costs, including taxes, are the responsibility of the buyer.
Refunds are issued to your original payment method within 1 business day of receiving and inspecting the returned item at our warehouse. You will receive an email notification once your refund has been processed. Typically, refunds appear in your account within 1-3 business days, depending on your bank or payment provider.
You can modify or cancel your order within 24 hours of placing it and before it is shipped. Once the order is shipped, it cannot be changed or canceled. To avoid inconvenience, please double-check all details, including your shipping address, before placing your order.
Address changes cannot be made once the order has been shipped. Please review your shipping details carefully before paying for your order.
In the rare instance of a lost package, we will assist you in coordinating with the courier to locate it. While we are not liable for lost packages, we will do our best to support you in resolving the issue. To minimize the risk of loss, we recommend providing a secure delivery location when placing your order.
Shipping Addresses:
1. 9560 Buffalo Ave Ste 100, Rancho Cucamonga, CA, 91730
2.4th Floor, Elevator at the Main Entrance of Binjiang Industrial Zone, Yangang Street, Haizhu District, Guangzhou, China 510280
·Returns are only accepted at our second address.
·We do not accept returns that are not pre-authorized in our system.
·Please contact our customer service at support@prepreworks.com to arrange a return.
Ensure your shipping address is complete, including apartment numbers and contact information, to avoid delivery issues. Double-check all details at checkout to ensure accuracy and prevent delays. While we aim to meet delivery timelines, delays caused by carriers or external factors are beyond our control. Refunds will not be issued for late deliveries.
In the rare instance of a lost package, we will assist you in coordinating with the courier to locate it. While we are not liable for lost packages, we will do our best to support you in resolving the issue. To minimize the risk of loss, we recommend providing a secure delivery location when placing your order.
If we've not answered your question above, please email support@prepreworks.com
We aim to respond within one business day.