Политика возврата средств
All return requests must be submitted within 30 days of package delivery (including the 30th day). Our customer service team will promptly process your email return request. Return requests submitted after the 30-day period will not be accepted. Additionally, for all approved return requests, please send the package and provide us with the tracking number within 7 days. We will process the refund within 5 business days of receiving the returned package, and the refund will be credited back to the original payment method.
Please contact us via email with return questions, describe the reason in detail, and we will respond to your message as soon as possible during business hours:：contact@prepreworks.com
For returns, the following information must be provided when contacting us via email: recipient's name, phone number and order number
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
If there is no problem with the product itself after you receive it, it may be a personal reason or a size problem; we have to deduct the shipping cost when refunding you the original price.
If it is our product itself (broken or other craftsmanship problems), we will refund in full!
There are certain situations where we cannot offer you a refund
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days(About 2~3 working days).
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@prepreworks.com
Cancellations
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. If you want to cancel your order, please send us an email at contact@prepreworks.com
If you cancel your order AFTER it has been shipped, please follow our Return Policies. The cancellation will have to be treated as a Return with all applicable fees.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@prepreworks.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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