Shipping policy
United States
Free shipping for orders over $200.
For orders below $200:
$20 Standard Shipping (6-10 business days)
$35 Express Shipping (3-6 business days)
United Kingdom
Free shipping for orders over $99.
For orders under $99:
$20 Standard Shipping (6-10 business days)
$40 Express Shipping (3-6 business days)
Germany
Free shipping for orders over $99.
For orders under $99:
$20 Standard Shipping (6-10 business days)
$40 Express Shipping (3-6 business days)
France
Free shipping for orders over $99.
For orders under $99:
$20 Standard Shipping (6-10 business days)
$40 Express Shipping (3-6 business days)
All products are delivered directly to your door without any additional customs charges, ensuring a smooth and hassle-free experience.
Order Processing
Orders are processed within 1-2 business days, including quality checks and careful packaging to ensure your items arrive in excellent condition.
We do not process or ship orders on weekends or public holidays. During busy periods, such as holidays, processing may take longer.
Address Changes & Cancellations
Address changes cannot be made once the order has been shipped. Please review your shipping details carefully before completing your purchase.
You may cancel your order within 24 hours of placing it and before it enters the processing stage. Once processing begins, the order can not be canceled and changed.
Important Delivery Notes
Ensure your shipping address is complete, including apartment numbers and contact information, to avoid delivery issues.
Double-check all details at checkout to ensure accuracy and prevent delays.
While we aim to meet delivery timelines, delays caused by carriers or external factors are beyond our control. Refunds will not be issued for late deliveries.
Customers are responsible for return shipping costs, including any applicable duties or taxes.
Lost Packages
In the rare instance of a lost package, we will assist you in coordinating with the courier to locate it. While we are not liable for lost packages, we will do our best to support you in resolving the issue.
To minimize the risk of loss, we recommend providing a secure delivery location when placing your order.
Contact Us
If you have questions or need assistance regarding your delivery, please email our customer service team at support@prepreworks.com. We’ll get back to you within 1 business day to address your concerns.
Thank you for choosing Prepreworks. We value your satisfaction and are dedicated to providing exceptional service throughout your shopping experience.